Account deletion

Delete your account

How to request deletion of your MotoTigo account and the data associated with it.

Last updated: July 9, 2026

How to request deletion

To delete your MotoTigo account and the data associated with it, send an email to rider1@mototigo.com from the address linked to your account, with the subject “Account deletion”.

We will verify the request and complete the deletion within 30 days. We will confirm by email once it is done.

What data we delete

When we delete your account, we remove the following data:

  • Account and profile data (email address, display name, profile photo)
  • Trips, day notes, planned and saved routes, and place search history
  • Photos and videos backed up to the cloud
  • SOS data and any location shared through the SOS feature
  • Subscription and plan status stored on your account
  • Push notification token

What we may keep

We may retain a limited set of data where the law requires it — in particular billing and transaction records needed for accounting and tax purposes, which we keep for the period required by law (up to 5 years). After that period this data is deleted.

Data may remain briefly in encrypted backups until those backups are rotated. We may also keep anonymized, aggregated data that can no longer identify you.

Delete individual data without closing your account

You don’t have to delete your whole account to remove specific data. In the MotoTigo app you can delete individual trips, notes, photos, saved routes and your search history at any time.

Data controller and contact

Data controller: MLG Trade sp. z o.o. sp. k., ul. Nagietkowa 58, 81-589 Gdynia, Poland.

Questions about deletion or your personal data: rider1@mototigo.com.